How to renew books?
In the Online-Catalogue you can click on "My Account" and after entering your library card number and your birth date, you can see your borrowed books or renew by clicking on the provided button. You can see on this account all your borrowed media sorted by their lending terms. By clicking on the button "Total renewal” all media items will be renewed on your account, but there is also the possibility to renew individual media. To do so please select the appropriate media with a check mark and then click on the button "Renew selected items". The new date for return will be shown immediately. If a renewal fails, the reason will be displayed. If you do not manage to return the media on time, you can send an email to firstname.lastname@example.org. Please indicate your customer number and renewal requests. Non-renewable media will be renewed for some days.
Error message: "not registered"
Check again whether you entered your library card number correctly and enter your password again. Please ensure that by entering the initial password (birth date) the dots between day, month and year are strictly required.
Can I reserve media items?
You can make reservations of books and other media personally at one of our branch libraries, at the Central Library or directly from the catalogue. Once you have found the wished media in our catalogue, you can reserve it at the search results display directly by clicking the “request/hold" button. For this reservation request of your media a service fee (of 1,- EUR per book) will be registered on your account to be paid at your next visit. Once your requested media is ready to pick up at the library you will receive a message. You can see your reserved media on your account at any time. For further questions on your reservations, please contact email@example.com.
Why is my account blocked?
Everything is all right with your library card. The annual fee of 20 Euro for your card is likely due to payment. Your customer card will be blocked only until you pay the annual fee by your next visit at the library. In your account you can have a look at your charge account at any time. Please note that you, if necessary, cannot use certain online offers and services of the libraries as long as open fees are due on your account.
How to log out?
If you want to log out, it suffices to click on "logout" button.
Renewing non-renewable media?
Renewal of non-renewable media is unfortunately not possible in the catalogue. You can renew non-renewable media only by phone call at our branch libraries and at the Central Library during the opening times (Here you can find addresses and opening times) or by e-mail to firstname.lastname@example.org. Please indicate your customer number and renewal requests. Non-renewable media will be renewed for some days.
If your login fails...
If you have assigned a new password, you have saved it perhaps in your browser. If you have trouble in the catalogue with login "Login/my account" please assign a new password. It can consist of more than 8 digits. Please click "Login", then "Help" and then "Password forgotten".