The Mayor Thomas Geisel visited the call centre on Sunday 1st March and obtained his own impression of the situation.
The Mayor Thomas Geisel visited the call centre on Sunday 1st March and obtained his own impression of the situation.

Corona Virus: Many callers on the information line

Mayor Thomas Geisel has obtained his own impression of the situation in the call centre

Numerous calls have been received since the state capital of Düsseldorf opened the information line on Corona Virus under 0211-8996090 on Friday 28th February. The Mayor Thomas Geisel visited the call centre on Sunday 1st March and obtained his own impression of the situation.

More than 200 concerned citizens had contacted the call centre by Sunday morning on 1st March. By 4pm on this Sunday, 425 additional calls had been received. In only three cases was a test indicated. These callers received an appointment in the newly established diagnostic centre. The diagnostic centre will be provided in the health authority offices from 1 to 5 pm on Monday and Tuesday afternoons. General practitioners provide the staff. From Wednesday 4th March, it will then operate from a different central point.

Mayor Thomas Geisel visited the call centre on Sunday 1st March and obtained a personal impression of the situation. He thanked everyone working there for their involvement and said: “We take the citizens’ concerns very seriously and with the establishment of the call centre have provided a contact to people, which is quick and free of any bureaucracy. The small number of those who actually had to be tested for the virus shows how great the uncertainty is, but also that fortunately these concerns are as a rule unfounded. Please keep calm. There is no reason for panic. The city is doing everything to keep the situation under control."

Mayor Thomas Geisel (left) is shown round the premises for the Corona Virus diagnostic centre by SWD-Head Dr. Heinrich Labbert (photos: Ingo Lammert)
Mayor Thomas Geisel (left) is shown round the premises for the Corona Virus diagnostic centre by SWD-Head Dr. Heinrich Labbert (photos: Ingo Lammert)

Following this appointment, the Mayor had a tour of the future premises of the diagnostic centre by the chief executive of the Düsseldorf Municipal Housing Association (SWD), Dr. Heinrich Labbert. By Wednesday, the premises of the former SWD headquarters in Bilk are to be equipped to take smears for the Corona Virus.

Questions on the Corona Virus will be answered round the clock on the information line 0211-8996090. Anyone wishing to obtain an appointment for a test is also required to register there. The health authority draws attention to the fact that that no one should go directly to the diagnostic centre or to a hospital in order to be tested. For organisational reasons, these institutions are unable to determine whether a test is necessary. The hospitals have the added problem that every risk of infection must be avoided due to the extremely ill patients they are treating there.

Sunday 1st March 2020, 5:55 pm